The question below was posted on the microsoft.mom news group:
Is it possible in mom, to trigger email, if the ticket owner is changed ?
Employe 1 assign a ticket in the operator console to employee 2. employee
2 wants to be notificated per mail.
Is it possible by desing or do i need add on software ?
I’ve found asolution maybe it’s usable for your solution. This is possible by using the WMI event provider.
Create mom rule with a WMI provider on the rootMOM namespace with WQL:
SELECT * FROM __InstanceModificationEvent WITHIN 5 WHERE TargetInstance ISA
‘MSFT_alert’ and TargetInstance.OwnerName PreviousInstance.OwnerName
Change the owner name and see what is happening. You are getting an event. Now you can add the email response.