I found a great article about the techniques an interviewer should have, and how to get to a really effective interview. The article is called “Fact Finding In Their View” and is written by Charles Villanyi Bokor.
The original article can be found here: http://www.requirementsnetwork.com/sites/requirementsnetwork.com/files/Fact%20Finding%20In%20Their%20View_0.pdf
You’ll find a mirror-copy below in the attachments of this blog.
The interview is a basic information gathering and validating tool. Because it is a basic tool, considered to be easy to do and tacitly assumed that everyone knows how, inadequate attention has been paid to the methodology, responsibilities or its components. Inexperienced interviewers overlook the challenges that come from the preparatory research, the interviewees, their own inexperience, the process to capture information or the environment that they are working in. They do not consistently follow basic tenets and often mistake how things really are with how things are in their views. This paper presents some of the basic tasks associated with conducting an effective consultation for eliciting information or the interview.